Why is our home loan still in the pendiong tray with Nationwide? Photograph: Alamy
We are initial-time buyers and made a decision to get our mortgage by means of Nationwide possessing been told by a colleague that it was rapid, and wonderful with 1st-time buyers and self-utilized individuals, as my companion is. On its web site it gives a timescale for software to supply. We applied a lot more than a month back.
Initially its conversation seemed excellent, with textual content messages and emails updating us. Nonetheless, we are now becoming questioned for additional info in a piecemeal trend. Each and every time we give the required info Nationwide tells us it will be yet another 7 days prior to it is reviewed.
The vendor of the house we are acquiring is threatening to terminate the sale as we had agreed a fast turnaround time at the start off. We are caught on what to do here. Must we just take our possibilities and adhere with Nationwide or try with yet another service provider? TB and RB, Milton Keynes
Nationwide tells us: “The proof of employment originally provided did not match that incorporated in the house loan software, and additional proof was essential to total the application. As soon as this was accomplished, the house loan provide was issued.”
This demand for further info seems fairly sensible to us, even if Nationwide didn’t communicate this correctly to you. Your house obtain is again on keep track of and you have apparently because verified to Nationwide that you do not wish to raise a formal grievance.
We welcome letters but are not able to reply independently. Electronic mail us at firstname.lastname@example.org or publish to Customer Champions, Cash, The Guardian, 90 York Way, London N1 9GU. Make sure you contain a daytime cellphone quantity